Widerrufsrecht
Return & Refund Policy
We want you to feel confident about every purchase made through our store. If you are unhappy with an item, please contact us before returning it.
Return Period
Return requests should generally be submitted within 30 days after the order is delivered.
Items should be unused and returned in their original condition. Please keep the original packaging, accessories, and included components whenever possible.
How to Request a Return
Before sending an item back, please email:
Please include your order number, the product concerned, and a short explanation of why you would like to return it.
We will review your request and provide further instructions.
Refunds
After receiving the returned product, we may inspect its condition. If the return is approved, the refund will generally be sent to the original payment method.
The exact time required for the refund to appear depends on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, incomplete, or incorrect item, please contact us promptly. We may request photographs or additional information to verify the issue.
Return Shipping
When a return is unrelated to a product defect, shipping damage, or an error in fulfillment, return shipping costs may be the customer's responsibility.
Customer Service Email: dayanatabosa05@gmail.com